Last updated: 10 July 2026

These Terms & Conditions govern your use of the Fleur of England website and the purchase of products from us. By using our website or placing an order, you agree to these Terms.

Please read them carefully before placing an order.

1. About Us

This website is operated by Fleur T Ltd, trading as Fleur of England.

Registered in England and Wales (Company No. 04254489)

Registered office:

7 Zetland Road

Redland

Bristol

BS6 7AG

United Kingdom

VAT Registration No. 783552111

Throughout these Terms, "we", "our" and "us" refer to Fleur T Ltd. "You" refers to the customer purchasing products from us.

2. Using Our Website

By using our website, you agree to use it only for lawful purposes.

You must not:

• misuse or interfere with the operation or security of the website;
• introduce viruses, malicious software or harmful code;
• attempt to gain unauthorised access to our systems;
• use the website in a way that infringes the rights of others.

We reserve the right to suspend or restrict access where necessary to protect our business or other users.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photography, colours and pricing are accurate.

However:

• colours may vary slightly depending on your screen or device;
• measurements may contain minor tolerances;
• product packaging may occasionally differ from photographs;
• we reserve the right to correct pricing or description errors before accepting an order.

All products remain subject to availability.

4. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

After placing your order you will receive an acknowledgement email confirming that we have received it.

Your order is accepted, and a legally binding contract is formed, when we send you an email confirming that your order has been dispatched.

If we cannot accept your order, we will notify you as soon as reasonably practicable and refund any payment already taken.

Reasons we may refuse an order include:

• products being unavailable;
• payment not being authorised;
• pricing or description errors;
• suspected fraud;
• delivery restrictions.

5. Prices and Payment

All prices shown are in the applicable currency displayed on our website.

Where applicable, UK VAT is included.

International customers may be responsible for local taxes, duties or import charges depending on the destination country.

Payment must be authorised before your order can be processed.

We reserve the right not to dispatch products until payment has been successfully received.

6. Delivery

Delivery options, estimated delivery times and charges are shown during checkout.

Further information can be found in our separate Shipping & Delivery Policy, which forms part of these Terms.

Risk in the goods passes to you when your order is delivered.

Ownership of the goods passes once we have received payment in full.

7. Returns and Cancellations

Our Returns & Exchanges Policy explains how to return products purchased from us.

Nothing within our Returns Policy affects your statutory rights under UK consumer law.

Where you have a legal right to cancel your purchase under the Consumer Contracts Regulations, that right will apply in addition to our own returns policy.

8. Promotions and Discount Codes

Unless stated otherwise:

• only one promotional code may be used per order;
• promotional offers cannot be combined;
• promotional codes cannot be applied retrospectively;
• promotions exclude gift cards unless expressly stated;
• promotions may be withdrawn or amended at any time.

Where a promotion includes a complimentary gift:

• the gift has no cash value;
• it cannot be exchanged separately;
• if qualifying products are returned, the complimentary gift must also be returned or its value may be deducted from any refund where permitted by law.

Additional promotional terms may apply to specific campaigns.

9. Gift Cards

Gift cards are valid for the period stated at the time of purchase.

Gift cards:

• are non-refundable;
• cannot be exchanged for cash;
• may not be resold without our permission.

If a purchase made using a gift card is refunded, the refund will normally be credited back to the original gift card.

10. Intellectual Property

All content on this website, including:

• photographs;
• product imagery;
• logos;
• branding;
• artwork;
• graphics;
• videos;
• text;
• page layouts;
• designs,

belongs to Fleur of England or our licensors and is protected by intellectual property laws.

You may view or print content solely for your personal, non-commercial use.

No content may be copied, reproduced, distributed or commercially exploited without our prior written permission.

11. Customer Accounts

If you create an account, you are responsible for keeping your login details confidential.

You agree to notify us immediately if you believe your account has been accessed without your permission.

We reserve the right to suspend or close accounts where we reasonably believe these Terms have been breached.

12. Reviews and User Content

Where customers submit reviews, photographs or other content, you confirm that:

• you own the content or have permission to submit it;
• it does not infringe another person's rights;
• it is not defamatory, unlawful or offensive.

You grant Fleur of England a non-exclusive, royalty-free licence to use that content for marketing and promotional purposes.

We reserve the right to remove content at our discretion.

13. Our Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory consumer rights.

Subject to the above, we are responsible only for losses that are reasonably foreseeable as a result of our breach of these Terms.

We are not responsible for indirect or consequential losses, loss of business, loss of profits or losses suffered by customers acting in the course of business.

14. Website Availability

Although we aim to keep our website available at all times, we cannot guarantee uninterrupted access.

We may suspend, withdraw or update all or part of the website for maintenance, security or operational reasons.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that we will process your personal information as described in those policies.

16. Changes to These Terms

We may update these Terms from time to time.

Any changes will apply to orders placed after the updated Terms have been published on our website.

17. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident in England or Wales, you may bring legal proceedings in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction where applicable.

18. Contact Us

If you have any questions regarding these Terms, please contact:

Fleur of England

7 Zetland Road

Redland

Bristol

BS6 7AG

United Kingdom

Email: info@fleurofengland.com