SHIPPING, DELIVERY & PACKAGING
We have listed below shipping options, rates and delivery times. We ship to many more countries that are not listed here, so please contact us via email firstname.lastname@example.org and our advisors can assist you.
ORDERS PLACED FROM 13TH NOVEMBER 2022, HAVE UNTIL 6TH JANUARY 2023 TO RETURN/EXCHANGE. ORDERS PLACED FROM 6TH DECEMBER 2022 WITLL REVERT TO OUR USUAL 30 DAYS RETURNS POLICY.
EU Countries - Duties and taxes have been calculated and are included in the product prices for European Union countries. Please find country-specific delivery prices and times at the checkout.
USA and Rest of World - There will be the opportunity to pay for customs duties either at the checkout or upon delivery. Please find country-specific delivery prices and times at the checkout.
We endeavor to dispatch your order within 1 working day (excluding weekends, bank holidays, and public holidays). Any order placed after 1pm will be shipped the following working day.
You will recieve a tracking email as soon as your order has been despatched, all deliveries are sent using a tracked & signed for service.
Please be aware that all orders are sent/estimated on working days and please note UK Public/Bank holidays will affect your expected delivery date.
Once an order is dispatched, we kindly do not accept any cancellations. Should a shipment be undeliverable at the destination due to reasons such as refusal to pay import taxes, incorrect address provided, multiple failed delivery attempts, or otherwise, the parcel may be abandoned at the destination country at the recipients responsibility.
Eco Packaging: Your garments are wrapped in tissue paper made from recycled paper, sealed with a biodegradable sticker, and shipped in a Fleur of England envelope. This envelope is then placed inside a padded eco-envelope made from recycled materials to protect it during shipping. This option is fully recyclable and kinder to the planet.
Luxury Packaging: Your garments are wrapped in tissue paper, sealed with a biodegradable sticker, and placed inside a luxury Fleur of England gift box. The box is made from sustainable sources and is designed to be kept and re-used.
Discrete pacakaging: Your beautifully wrapped garment will be shipped in a discrete white padded eco-envelope for extra protection which is fully recyclable.
All orders over £250 (or the equivalent in your local currency) & containing large items such as nightwear will receive complimentary luxury wrapping & giftbox.